Director, Patient Engagement & Retention

Responsibilities: The Director will own patient retention and engagement outcomes by diagnosing drivers of disengagement and implementing prioritized interventions. They will build scalable, automated cross-functional workflows and run structured experiments to improve adherence across remote care programs.

Requirements: Requires 8-10+ years of experience in product, growth, or engagement operations with a proven track record of influencing lifecycle metrics. Candidates must possess strong analytical skills, experience in cross-functional leadership, and fluency with AI-assisted development tools.

Key skills: Product Operations, Growth Operations, Lifecycle Management, Engagement Operations, Program Management, Cross-functional Leadership, Data Analysis, Experimentation, AI-assisted Development, Stakeholder Alignment, Patient Retention, Churn Reduction, Workflow Automation, Performance Governance, ROI Analysis, Product Marketing

Keywords: Clinical AI, Chronic Disease Management, Patient Engagement, Patient Retention, Remote Care, EMR Integration, Lifecycle Metrics, Churn, Activation, Adherence, A/B Testing, Hypothesis Testing, ROI, Automation, AI, HealthTech, Product Operations, Growth Operations, Performance Governance, Clinical Measures, Cost of Care, Segmentation, Engagement Triggers, Operating Models, Stakeholder Management