EL Review Specialists

Responsibilities: Perform quality assurance reviews on call center calls and eligibility cases to ensure compliance with the Quality Assurance Plan. Identify performance gaps and collaborate with leadership to develop corrective action plans and training needs.

Requirements: Requires an associate degree or equivalent QA experience and at least two years of corporate quality assurance experience. Candidates must currently work within the NJEB Eligibility business unit and meet specific internal performance and disciplinary criteria.

Key skills: Quality Assurance, Data Analysis, Case Review, MS Word, MS Excel, MS Outlook, Communication Skills, Interpersonal Skills, Organizational Abilities, Problem Solving, Confidentiality, Time Management

Keywords: Quality Assurance, NJEB Eligibility, NJ Family Care, Medicaid, CHIP, Public Sector Administration, Compliance, Corrective Action Plans, Scorecard Reporting, Case Review, Corporate QA, Remote Work