Employee Benefits Advocate (Remote)

Responsibilities: Handle inbound calls to support clients with employee benefit enrollment in a professional and positive manner. Accurately document call details and collaborate with team members to resolve member inquiries.

Requirements: Requires prior customer service or service center experience and a strong customer-centric mindset. Candidates must have specific home internet speeds (20 Mbps download/5 Mbps upload) and be comfortable using technology.

Key skills: Customer Service, Benefit Administration, Phone Etiquette, Problem Solving, Interpersonal Skills, Communication Skills, Technology Proficiency, Documentation

Keywords: Benefit Enrollment, SaaS, Insurance Brokerage, Insurance Provider, Customer Experience, Remote Work, Benefit Administration, Inbound Calls, Information Security