Escalation Engineer (Tier 3 Support)

Responsibilities: Act as the final point of escalation for complex technical issues, performing deep analysis to identify root causes and implement long-term solutions. Collaborate with Product and Engineering teams while mentoring Tier 1 and Tier 2 engineers to improve overall team capability.

Requirements: Requires 4+ years of experience in technical support with strong expertise in Microsoft cloud technologies, Azure, AVD, and networking fundamentals. Candidates should possess excellent communication skills and the ability to support Windows desktop environments independently.

Key skills: Technical Troubleshooting, Root Cause Analysis, Microsoft Azure, Azure Virtual Desktop, Microsoft Intune, Networking Fundamentals, Windows Desktop Support, Mentorship, Technical Documentation, Problem Management, Cross-functional Collaboration, PowerShell Scripting, Virtualization, FSLogix, SaaS Support, ITIL

Keywords: Azure, AVD, Intune, DNS, TCP/IP, Firewalls, Windows 10, Windows 11, Windows Server, Remote Desktop Services, VMware, Citrix, Hyper-V, Nutanix, FSLogix, SaaS, MSP, PowerShell, AZ-104, AZ-140, AZ-305, MD-102, ITIL Foundation, Root Cause Analysis, Tier 3 Support, Escalation Engineering, Problem Management, Cloud Computing, Virtualization, Technical Support