Florida-Based Helpline Counselor

Responsibilities: Perform crisis and suicide intervention services, basic needs assessments, and provide community service referrals via phone and virtual chat. Offer supportive listening and information to callers facing various life challenges.

Requirements: Must be a Florida resident with at least an associate's degree and combined education/experience of four years. Requires the ability to pass a level two DCF background screening and a drug test.

Key skills: Crisis Intervention, Suicide Intervention, De-escalation, Counseling, Assessment Techniques, Supportive Listening, Typing (30 WPM), Virtual Chat Communication, Case Management, Empathy, Cultural Competence, Self-care

Keywords: Crisis Counseling, Suicide Intervention, DCF Background Screening, Human Services, Mental Health, Social Work, Behavioral Health, Substance Use, Virtual Call Center, 211 Broward, Community Services, Referral Services