Health Plan Advocate

Responsibilities: Serve as the primary point of contact for beneficiaries and brokers regarding Medicare and ACA inquiries. Responsible for triaging calls, resolving customer issues, and documenting all interactions in designated systems.

Requirements: Requires a high school diploma and prefers at least one year of call center or insurance experience. Candidates should possess strong communication skills and the ability to handle high call volumes in a fast-paced environment.

Key skills: Customer Service, Active Listening, Problem Solving, Decision Making, Microsoft Office, Verbal Communication, Written Communication, Call Center Operations, Triage, Bilingual English/Spanish

Keywords: Medicare, ACA, Health Insurance, Call Center, Beneficiary Outreach, Enrollment, Triage, Customer Experience, Microsoft Office, Insurance Services, Health Plan Advocate