Healthcare Call Center Representative (Temp-to-Perm)

Responsibilities: Act as a Patient Engagement Advocate by managing multi-channel communications to convert inquiries into booked appointments. Collaborate with clinic staff and technical teams to optimize the patient experience and meet key performance indicators.

Requirements: Requires a High School diploma (degree preferred) with 2-3 years of customer support and at least 1 year of inbound contact center experience. Candidates must have a reliable high-speed internet connection and a dedicated home workspace.

Key skills: Customer Support, Inbound Contact Center, Telesales, Patient Engagement, Multi-tasking, Verbal Communication, Written Communication, KPI Management, Insurance Education, Appointment Scheduling, Empathy, Technical Savvy

Keywords: Healthcare, Physical Therapy, Call Center, Patient Engagement, KPIs, Telesales, Remote Work, Insurance, Patient Satisfaction, Multi-channel Support, Scheduling, Healthcare Administration