Healthcare - Omnichannel Customer Support Specialist II (SD: 9/10/26)

Responsibilities: Provide empathetic omnichannel support to patients and providers regarding benefits, billing, and account management. Troubleshoot platform issues and collaborate with insurance agents to verify plan details and out-of-pocket costs.

Requirements: Candidates must have a passion for exceptional customer experience and the ability to handle high-volume interactions in a dynamic environment. Strong professional communication skills and familiarity with standard technical troubleshooting procedures are required.

Key skills: Omnichannel Support, Billing and Payment Support, Insurance Verification, Account Management, Conflict Resolution, Active Listening, Technical Troubleshooting, Professional Communication, Empathy, Patient Advocacy, Credentialing Inquiries, Customer Experience

Keywords: Healthcare, Omnichannel, Customer Experience, CX, Insurance Verification, Billing, Account Management, Credentialing, Patient Support, Remote Work, Compliance, Professionalism, Troubleshooting, Benefit Details, Payer Advocacy