Help Desk Lead/ Senior Engineer (VA EHRM)

Responsibilities: The Help Desk Lead / Senior Engineer will establish and manage a comprehensive help desk to support the implementation and sustainment of the EHRM. This includes designing operational processes, overseeing issue resolution, and collaborating with stakeholders to ensure effective support.

Requirements: Candidates must have a bachelor's degree and over 5 years of experience in electronic health records support, with at least 3 years in incident management. Strong analytical, communication, and organizational skills are essential, along with proven experience in large-scale system implementations.

Key skills: Incident Handling, Incident Management, Incident Response, Help Desk Operations, Technical Support Management, Project Management, Stakeholder Engagement, Analytical Skills, Communication Skills, Organizational Skills, Service Level Agreements, Quality Assurance, Change Management, Knowledge Management, Business Continuity, Disaster Recovery

Keywords: Help Desk, Senior Engineer, EHRM, Incident Handling, Incident Management, Incident Response, Service Level Agreements, Project Management, Stakeholder Engagement, Quality Assurance, Knowledge Management, Business Continuity, Disaster Recovery, Technical Support, Healthcare, SaaS, EMR, Telecommuting, Remote Work, Federal Health Division, GDIT, Veteran's Affairs, Change Management, Operational Processes, Technical Workflows, Triage, Escalation Protocols, Workforce Planning, Staffing Models, Continuous Improvement