Help Desk Technician

Responsibilities: Provide first-contact technical support via phone, email, and chat to resolve user issues efficiently. Manage the ticket queue to meet SLAs and escalate complex problems to higher-tier support teams.

Requirements: Requires a high school diploma and at least one year of experience in IT and a help desk or call center environment. Proficiency in Windows, ChromeOS, and Google Apps is required, while certifications like CompTIA A+ are preferred.

Key skills: Technical Support, Ticket Management, Customer Service, Incident Resolution, Microsoft Windows, ChromeOS, Google Apps, Written Communication, Okta, Citrix, CampusVue, Active Directory, Google Admin, Troubleshooting, SLA Management, Escalation Procedures

Keywords: Help Desk, Technical Support, SLA, Tier 2/3 Support, Microsoft Windows, ChromeOS, Google Apps, Okta, Citrix, CampusVue, Active Directory, Google Admin, CompTIA A+, Incident Management, IT Operations, Customer Service, Remote Work