Help Desk Technician (Work From Home)

Responsibilities: Provide first-line technical support for hardware, software, and network issues via a ticketing system. Manage user accounts in Active Directory and maintain comprehensive support documentation.

Requirements: Requires proven experience in IT support or help desk roles with proficiency in Windows and Microsoft 365. Relevant IT certifications and basic networking knowledge are highly desirable.

Key skills: Technical Support, Windows Operating Systems, Microsoft 365, Active Directory, Remote Desktop Applications, Ticketing Software, Problem-solving, Analytical Skills, Customer Service, Networking Concepts, TCP/IP, DNS, DHCP, Hardware Troubleshooting, Software Configuration, Documentation

Keywords: Help Desk, IT Support, Windows, Microsoft 365, Active Directory, CompTIA A+, Microsoft Certified, TCP/IP, DNS, DHCP, Remote Desktop, Ticketing System, Hardware Troubleshooting, Software Troubleshooting, Logistics, Technical Customer Service