Implementation Manager

Responsibilities: Own the end-to-end implementation strategy and execution for complex enterprise accounts and flagship clients. Build scalable implementation processes and lead a small team to meet launch timelines and enrollment targets.

Requirements: Requires a bachelor's degree and over 7 years of experience in implementation or client services managing high-visibility enterprise accounts. Candidates should be proficient in project management and comfortable using AI tools and platforms like Salesforce, Notion, and Slack.

Key skills: Enterprise Implementation, Project Management, Stakeholder Management, Strategic Planning, Client Services, Team Leadership, Process Optimization, Problem Resolution, Client Education, Technical Configuration, Member Onboarding, Cross-functional Collaboration

Keywords: Implementation Management, Enterprise Accounts, Backup Care, Care Concierge, Salesforce, Notion, Slack, AI, NPS, Client Satisfaction, Project Documentation, Care Navigation, Caregiving, SaaS, Client Success