IT Operations Specialist

Responsibilities: Manage the internal IT help desk, endpoint devices, and SaaS ecosystem to ensure employees have necessary tools and access. Collaborate on infrastructure projects and oversee the adoption and security of internal AI tools.

Requirements: Requires 3-5+ years of experience in IT operations or systems administration with proficiency in MDM platforms and SaaS tools like Google Workspace and Atlassian. Candidates must be US-based and possess strong technical documentation and troubleshooting skills.

Key skills: Endpoint Management, SaaS Administration, IT Help Desk Support, MDM/UEM, Endpoint Security, Google Workspace Administration, Atlassian Administration, MacOS Troubleshooting, Windows Troubleshooting, Technical Documentation, Asset Management, AI Tool Governance, User Provisioning, Vendor Management, SLA Management, Network Connectivity Troubleshooting

Keywords: ManageEngine, Sophos, CrowdStrike, Jamf, Intune, Google Workspace, Slack, Jira, Confluence, MacOS, Windows, MDM, UEM, SaaS, CompTIA A+, Google IT Support, ITIL Foundation, AWS, Azure, GCP, Asset Management, Least-Privilege, Endpoint Security, Remote Infrastructure, IT Operations, Technical Runbooks, SLA, AI Governance, Provisioning, Federal IT