IT Support Analyst II

Responsibilities: Provide technical support for end users, including troubleshooting hardware, software, and VPN connectivity. Analyze HL7 messages and system issues to implement permanent solutions and document IT processes.

Requirements: A bachelor's degree in Computer Science or IT is preferred, along with experience in healthcare IT environments. Proficiency in PACS and voice dictation systems like PowerScribe is highly desired.

Key skills: Desktop Troubleshooting, Mobile Device Support, VPN Connectivity, HL7 Analysis, PACS Systems, PowerScribe, Software Installation, Network Troubleshooting, Customer Service, Critical Thinking, Problem Solving, Ticketing Systems, Technical Documentation, Healthcare IT Support

Keywords: Radiology, Healthcare IT, PACS, HL7, PowerScribe, VPN, Desktop Support, IT Support Analyst, Voice Dictation Systems, Ticketing Systems, Technical Documentation, Network Configuration, Hardware Troubleshooting, Clinical Value, End-user Experience