IT Support Representative

Responsibilities: Provide remote technical assistance for hardware, software, and system-related issues via phone, email, and chat. Document support requests in ticketing systems and escalate complex problems to appropriate IT teams.

Requirements: A high school diploma is required, along with a basic understanding of computer systems and strong communication skills. A degree in IT or previous help desk experience is preferred but not required.

Key skills: Technical Troubleshooting, Remote Support, Customer Service, Microsoft Windows, Microsoft Office, Ticketing Systems, Problem Solving, Written Communication, Verbal Communication, System Configuration, Software Installation, Account Management

Keywords: IT Support, Help Desk, Remote Desktop Tools, Microsoft 365, Active Directory, IT Service Management, Technical Support, Hardware Troubleshooting, Software Troubleshooting, Operating Systems, User Accounts, Password Resets, Onboarding