IT Support Specialist

Responsibilities: Provide first-level technical support to employees and customers via phone, email, and remote desktop to resolve hardware, software, and network issues. Maintain IT assets, configure user accounts, and ensure compliance with company security policies.

Requirements: Requires a high school diploma with a preference for a degree in IT or Computer Science and 1-2 years of help desk experience. Proficiency in Windows, Microsoft 365, and basic networking concepts is essential.

Key skills: Technical Support, Troubleshooting, Hardware Configuration, Software Installation, Microsoft 365, Active Directory, Network Troubleshooting, VPN, Customer Service, Ticket Management, Windows OS, Cloud Applications, User Account Management, System Updates, Security Patching, Asset Management

Keywords: IT Support, Help Desk, Microsoft 365, Active Directory, VPN, TCP/IP, DNS, DHCP, Wi-Fi, CompTIA A+, Network+, Microsoft Certifications, macOS, iOS, Android, Jira, Zendesk, Freshservice, ServiceNow, Cybersecurity, Endpoint Security, Remote Desktop, Technical Support, IT Asset Management, Windows