IT Technician I (Remote)

Responsibilities: Provide remote IT support to clients by resolving reactive technical issues and performing proactive system maintenance. Ensure system stability and security through patch management, vulnerability remediation, and performance tuning.

Requirements: Requires experience in Helpdesk or Technical Support with proficiency in Windows, macOS, and Microsoft 365. Candidates must have a specific home office hardware setup and preferably hold certifications like CompTIA A+, Network+, or Security+.

Key skills: Windows Troubleshooting, macOS Troubleshooting, Microsoft 365, Active Directory, Application Troubleshooting, PC Deployment, User Profile Management, Endpoint Security, Network Connectivity, Patch Management, Vulnerability Remediation, Customer Service, Remote Support, MSP Experience, Technical Support, Printer Troubleshooting

Keywords: Windows 11, macOS, Microsoft 365, Office, Adobe, Active Directory, CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx, MSP, CRM Tools, VoIP, Patch Management, Vulnerability Remediation, Endpoint Security, Helpdesk, Technical Support, Remote Tools, NBI Clearance