Junior Help Desk

Responsibilities: Provide help desk support by triaging, troubleshooting, and fixing technical issues independently or within a team. Manage the deployment and configuration of Windows operating systems and support various Microsoft software and hardware tools.

Requirements: Requires an Associate's degree and over four years of help desk experience, including specific expertise in MDT and Windows 10. Candidates must be US citizens capable of passing a background investigation.

Key skills: Windows 10, Microsoft Deployment Toolkit, Microsoft Office 365, Active Directory, VoIP, VPN, SharePoint, RDP, Remote Assistance, Ticketing Systems, Application Packaging, Application Testing, Technical Documentation, Troubleshooting, Communication Skills, Time Management

Keywords: Help Desk, IT Support, Windows 10, Microsoft Deployment Toolkit, MDT, Microsoft Office 2016, SharePoint, Office 365, VoIP, Skype for Business, VPN, RDP, Active Directory, Application Packaging, Application Testing, Ticketing System, Remote Management, Technical Support, US Citizen, Background Investigation