Lead Development Representative - Spanish

Responsibilities: Provide remote customer service and technical support for payroll services via phone, chat, and email. Document inquiries and troubleshooting steps while following professional escalation procedures.

Requirements: Must be fluent in English and Spanish and reside in one of the specified US states. Requires a high school diploma and the ability to handle high volumes of customer interactions using CRM tools.

Key skills: Customer Service, Technical Support, Bilingual English and Spanish, De-escalation, CRM Experience, Analytical Thinking, Problem Solving, Multitasking, Written Communication, Verbal Communication

Keywords: Payroll Services, CRM, Inbound Support, Bilingual, Technical Support, Customer Experience, B2B, B2C, De-escalation, Remote Work