Lead, Value Enablement

Responsibilities: Lead the execution of the Customer Value Enablement program by operationalizing frameworks and tools to improve customer performance conversations. Partner with cross-functional leaders to define success measures and provide guidance on interpreting performance signals to reduce customer risk.

Requirements: Requires 8-12 years of experience in healthcare operations, consulting, or customer success with a focus on revenue cycle outcomes. Candidates should possess strong program management skills and the ability to translate complex data into executive-ready recommendations.

Key skills: Healthcare Operations, Customer Success, Value Realization, Performance Improvement, Program Management, Project Management, Revenue Cycle Management, Cross-functional Leadership, Data Analysis, Stakeholder Management, Executive Communication, Strategic Planning

Keywords: Revenue Cycle Management, Healthcare Analytics, Gainsight, KPI Definitions, Claims And Denials, Reimbursement, Revenue Capture, CDM Governance, Patient Access, Value Realization, Customer Success Platforms, Performance Benchmarking, HIPAA, FDCPA, FCRA