Live Chat Agent

Responsibilities: Serve as the first point of contact for customers and vendors via live chat to provide project information and resolve concerns. Document all interactions in the CRM and coordinate with internal teams to ensure timely issue resolution.

Requirements: Requires previous experience in customer service or live chat support with a typing speed of 40-50+ WPM. Candidates must be proficient in CRM software and capable of managing multiple simultaneous conversations in a remote setting.

Key skills: Live Chat Support, Customer Service, Written Communication, Problem Solving, Multitasking, Typing Speed, CRM Platforms, Issue Resolution, Data Management, Interpersonal Skills, Organizational Skills, Attention To Detail

Keywords: Zendesk, LiveChat, Intercom, HubSpot, Salesforce, CRM, Construction, Project Management, Customer Support Software, Knowledge Base, FAQ, Virtual Assistance, Home Improvement