Loss Mitigation Supervisor, SPOC

The Loss Mitigation Single Point of Contact (SPOC) plays an important role in the organization by performing a variety of tasks related to the company’s Loss Mitigation SPOC activities. This role works directly with borrowers experiencing financial hardships to identify homeownership retention options for eligible FNMA, FHLMC, USDA, FHA, and VA loans. Activities include, but not limited to communication of missing document, approval and/or denial decisions associated with the Loss Mitigation evaluation, monitoring trial payment plans, and educating borrowers on Loss Mitigation programs in accordance with investor/insurer, state, and federal guidelines/regulations. Monitor the day-to-day productivity of direct reports and monitor metrics to ensure department efficiency.