Manager, Revenue Cycle Vendor Performance & Offshore Operations

Responsibilities: Manage offshore RCM vendors by establishing production goals, monitoring work queues, and driving cash collections. The role involves building KPI scorecards, conducting business reviews, and implementing standard workflows to ensure operational efficiency and value from offshore investments.

Requirements: Requires a Bachelor's degree and 2-3 years of experience in revenue cycle management with a focus on managing offshore vendors. Candidates must demonstrate a track record of improving SLA attainment and proficiency with RCM platforms and BI tools.

Key skills: Revenue Cycle Management, Vendor Performance Management, Offshore Operations, KPI Scorecard Development, SLA Governance, Workforce Planning, Root Cause Analysis, Financial Outcome Tracking, Quality Assurance, Escalation Management, Process Improvement, Microsoft Excel, HIPAA Compliance, BPO Management, Data-Driven Decision Making, Standard Operating Procedures

Keywords: Revenue Cycle Management, RCM, BPO, Offshore Operations, SLA, KPI, AR Follow-up, Medical Billing, Medical Coding, Denials Management, Clean Claim Rate, Lean Six Sigma, Cost-to-collect, Days in AR, HIPAA, PHI, Work-queue Management, BI Tools, Microsoft Teams, PowerPoint, Physician RCM, Hospital RCM, Root Cause Analysis, SOP, Workforce Planning, Financial Outcomes, Performance Management, Healthcare Finance, Vendor Governance, Operational Bottlenecks