Manager, Service Delivery

Responsibilities: Oversee service delivery operations across a portfolio of customer accounts to ensure revenue objectives and contractual commitments are met. Lead and develop a team of specialists while collaborating with cross-functional partners to optimize operational performance.

Requirements: Requires over 5 years of experience in service delivery or operations, including at least 2 years of people management. Candidates should possess strong analytical skills and experience managing customer outcomes and operational KPIs.

Key skills: Service Delivery, Customer Success, Operations Management, Team Leadership, Performance Management, Stakeholder Management, Data Analysis, Strategic Planning, Account Management, Cross-functional Collaboration, Revenue Optimization, KPI Monitoring, Forecasting, Problem Solving, Escalation Management, Process Improvement

Keywords: Service Delivery, Customer Success, Operations, KPIs, Revenue Realization, Salesforce, Looker, EdTech, Healthcare, SaaS, Staffing, Account Management, Remote Management, Service Capacity, Provider Utilization, Operational Excellence, Stakeholder Management, Cross-functional Leadership, Performance Data, Workflow Optimization