Manager, Service Delivery

Responsibilities: Manage day-to-day service delivery performance for a portfolio of school district accounts to maximize revenue realization and provider utilization. Lead and coach a team of Service Delivery Specialists while serving as the primary operational contact for district stakeholders.

Requirements: Requires 5+ years of experience in service delivery or operations and 2+ years of people leadership experience. Candidates must have strong analytical skills and a proven ability to manage customer outcomes tied to revenue and operational KPIs.

Key skills: Service Delivery, People Leadership, Portfolio Management, Revenue Execution, Operational Performance, Customer Success, Account Management, Data Analysis, Cross-functional Collaboration, Escalation Management, Coaching, Strategic Planning

Keywords: EdTech, Healthcare, SaaS, Salesforce, Looker, Teletherapy, K-12 Education, KPIs, Revenue Realization, Provider Utilization, Referral Management, Service Delivery Playbooks, Customer Experience, Operational Excellence