Mandarin/Cantonese Bilingual Customer Service Representative - $21.50/Hour - Work at Home

Responsibilities: Assist members with health insurance inquiries regarding coverage, claims, and provider networks via phone, email, and chat. Maintain accurate records in CRM systems while ensuring strict compliance with HIPAA regulations.

Requirements: Candidates must be at least 18 years old with a high school diploma and fluency in English and either Mandarin or Cantonese. Previous customer service experience, particularly in healthcare or insurance, is preferred.

Key skills: English Fluency, Mandarin Fluency, Cantonese Fluency, Customer Service, HIPAA Compliance, CRM Proficiency, Problem Solving, Billing Troubleshooting, Healthcare Insurance Knowledge, Written Communication, Verbal Communication

Keywords: Healthcare, Insurance, HIPAA, CRM, Bilingual, Mandarin, Cantonese, Customer Support, Claims, Provider Networks, Billing, Pre-authorizations