Member Experience Specialist

Responsibilities: Provide high-quality frontline support to members via email and phone to resolve issues regarding benefits and insurance. Partner with cross-functional teams to identify root causes of recurring issues and improve internal support systems and documentation.

Requirements: Requires 1-4 years of experience in customer support, healthcare, or health tech services. Candidates must possess excellent communication skills and the ability to perform under pressure in a high-velocity environment.

Key skills: Customer Support, Healthcare Navigation, Written Communication, Verbal Communication, Problem Solving, Cross-functional Collaboration, SLA Management, Process Improvement, Documentation, Health Insurance Knowledge, ICHRA, Empathetic Communication

Keywords: Health Tech, Fin Tech, ICHRA, Member Experience, Customer Success, SLA, Healthcare Insurance, Distributed Company, Support Workflows, Automation, Case Study, Member Support