Member Retention Lead (FULLY REMOTE NOT-FOR- PROFIT ASSOCIATION)

Responsibilities: Lead member retention and renewal strategies through proactive outreach and relationship management for school and individual members. Manage membership operations including invoicing, record maintenance, and cross-functional support for events and marketing.

Requirements: Requires experience in membership services, customer success, or a similar relationship-focused role with proficiency in CRM tools and Microsoft Office. Must possess strong interpersonal communication skills and the ability to analyze engagement trends to improve member experience.

Key skills: Member Retention, Relationship Management, Customer Success, CRM Platforms, Data Analysis, Account Management, Communication Skills, Problem Solving, Microsoft Office Suite, Invoicing, Project Management, Member Engagement

Keywords: Montessori Education, Nonprofit, 501(c)(3), Member Retention, CRM, Association Management Systems, Customer Service, Account Reconciliation, Member Lifecycle, Onboarding, Retention Campaigns, Member Experience