Member Services Manager

Responsibilities: Lead the end-to-end strategy for member retention and churn prevention to ensure a high-quality member experience. Manage a multifunctional services team and collaborate with product and marketing teams to optimize operational workflows.

Requirements: Requires 5+ years of experience in member experience or operations leadership, preferably in healthcare or high-growth environments. Must possess strong data fluency and a proven track record of scaling retention strategies and leading teams through process transformation.

Key skills: Retention Strategy, Churn Prevention, Member Experience, Operations Leadership, Data Fluency, Cross-functional Collaboration, CRM Management, Workflow Architecture, Team Leadership, Change Management, Commercial Acumen, SOP Design

Keywords: Metabolic Health, AI Digital Twin, CRM, SOP, Member Engagement Platforms, Churn Prevention, Healthcare Operations, Digital Health, Retention Metrics, Workflow Mapping, Data Dashboards, Member Services