Member Services Representative- FULLY REMOTE!

Responsibilities: Serve as the primary contact for members regarding health plan benefits, claims, and account inquiries. Resolve member concerns professionally while documenting interactions and collaborating with internal and external partners.

Requirements: Requires 1-3 years of experience in healthcare enrollment, pharmacy tech, or healthcare call centers dealing with insurance. Must be proficient in Windows-based systems and possess strong soft skills for high-volume customer service.

Key skills: Healthcare Enrollment, Pharmacy Technician, Healthcare Call Center, Insurance Knowledge, Customer Service, Problem Solving, Critical Thinking, Microsoft Outlook, Microsoft Word, Microsoft Excel, Windows-based Systems, Empathy, Conflict Resolution, Documentation, Call Handling

Keywords: Healthcare, Member Services, Call Center, Health Plan Benefits, Claims, Pharmacy Tech, Insurance, Customer Satisfaction, First-Contact Resolution, Compliance, Windows, Outlook, Word, Excel, Remote Work, Contract, Healthcare Enrollment