Operations Associate

Responsibilities: Respond to law firm inquiries via tickets and phone calls while resolving complex client issues. Coordinate administrative tasks such as data entry and inbox management to support the Law Firm Services team.

Requirements: Requires a minimum of two years of experience in customer or operational support, preferably in a B2B environment. Must be proficient in Microsoft Office and AI-powered tools like Zendesk AI.

Key skills: Customer Support, Operational Support, Zendesk, CRM Software, Microsoft Office, Problem Solving, Verbal Communication, Written Communication, AI-powered Tools, Time Management, Data Entry, Detail Oriented, Confidentiality, B2B Services, Task Prioritization, Team Collaboration

Keywords: Zendesk, CRM, B2B, AI Tools, Legal Operations, Risk Management, Compliance, HR Functions, Quovant Methodology, Customer Service, Operational Support, Microsoft Office, Ticketing Platforms, Remote Work, Data Entry