Operations Manager - Customer Service

Responsibilities: Lead and optimize the Customer Service function to ensure exceptional patient experiences and high-quality support coverage. Collaborate with cross-functional teams to resolve root issues and scale operational infrastructure.

Requirements: Requires 2+ years of experience managing inbound customer service operations in a BPO or call center environment. Must have a proven track record of meeting SLA and CSAT targets with professional-level English proficiency.

Key skills: BPO Management, Call Center Operations, People Management, SLA Management, CSAT Optimization, Workflow Design, Staffing and Scheduling, Data Analysis, English Communication, Performance Management

Keywords: Telehealth, Weight Management, Metabolic Health, Customer Service, BPO, Call Center, SLA, CSAT, Patient Experience, Operational Scaling, Startup, Remote Work, Healthcare Brand Standards, Escalation Management, Staffing