Operations Manager

Responsibilities: Manage project budgets, tasks, and a remote team of professionals supporting the Centers for Medicare and Medicaid Services. Implement AI solutions to streamline call center operations and ensure policy-aligned support for the Affordable Care Act.

Requirements: Requires a Bachelor's degree and 5+ years of experience managing call centers and operation inboxes, specifically with CMS and ACA knowledge. Must be able to obtain T4 Public Trust clearance and have resided in the U.S. for three of the last five years.

Key skills: Call Center Operations, Healthcare Policies, Leadership, Program Operations, AI Implementation, Budget Management, Performance Management, Salesforce, Microsoft Office Suite, Jira, SharePoint, Confluence, Public Speaking, Analytical Skills, Customer Service, UAT

Keywords: CMS, Affordable Care Act, ACA, AI Solutions, Salesforce, Jira, SharePoint, Confluence, T4 Public Trust, UAT, Healthcare Administration, Call Center Management, FedRamp, AWS Cloud, SOP, KBA, Public Sector, Government Contracting