Operations Manager / Office Manager

Responsibilities: Oversee daily business operations including customer service, scheduling, and dispatch coordination for a service-based business. Establish scalable processes, monitor operational performance metrics, and coordinate subcontractor activities to ensure efficient project completion.

Requirements: Requires 2+ years of experience in operations or office management, preferably within home services or trades. Must be proficient in field service management platforms and possess strong organizational and English communication skills.

Key skills: Operations Management, Office Management, Project Coordination, Customer Service, Scheduling, Dispatch Coordination, KPI Tracking, Payroll Processing, Accounts Receivable, Process Improvement, Field Service Management, Reporting, People Management, Job Costing, Remote Collaboration, Administrative Support

Keywords: HouseCall Pro, ServiceTitan, Jobber, Field Service Management, HVAC, Plumbing, Home Services, Job Costing, P&L, KPIs, Dispatch, Compliance, Cash Collection, Onboarding, Remote Work