Patient Access Representative

Responsibilities: Handle a high volume of inbound patient scheduling calls while navigating multiple systems to ensure accurate appointments. Provide a positive patient experience by answering questions and managing health insurance complexities in a metrics-driven environment.

Requirements: Requires a High School Diploma or GED and at least one year of experience in a fast-paced call center environment handling 65+ calls daily. Candidates must have a dedicated, quiet home office and meet specific high-speed internet requirements.

Key skills: Patient Scheduling, Customer Service, Health Insurance Knowledge, Multi-tasking, Call Handling, Data Entry, KPI Management, Problem Solving, Attention To Detail, Communication Skills

Keywords: Dermatology, Patient Access, Healthcare, Call Center, KPIs, Scheduling, Health Plans, Medical Office, Inbound Calls, Patient Experience