Patient Access Staffing Coordinator

Responsibilities: The coordinator provides tactical workforce planning and real-time support to ensure optimal staffing levels within the Patient Access Center. This includes forecasting demand, optimizing schedules, and analyzing trends to improve operational performance.

Requirements: Requires a Bachelor's degree and 3+ years of workforce management experience in a high-volume contact center, or 1+ years of internal experience with demonstrated capability. Proficiency in the interdependencies of forecasting, capacity planning, and service-level performance is essential.

Key skills: Workforce Management, Tactical Workforce Planning, Forecasting, Capacity Planning, Staff Scheduling, Real-time Performance Monitoring, Data Analysis, Service Level Management, Adherence Monitoring, Contact Center Operations

Keywords: Workforce Management, Patient Access Center, Contact Center, Forecasting, Capacity Planning, Staffing, Scheduling, Adherence, Service Level, Tactical Planning, Healthcare, Pediatric Care, Real-time Support, Data-driven Decision Making