Patient Account Representative

Responsibilities: Coordinates with patients via phone to resolve self-pay balances and establish payment plans on behalf of medical facilities. Handles inbound and outbound calls while responding to billing inquiries and reviewing delinquent accounts.

Requirements: Requires a high school diploma or GED and knowledge of medical terms, insurance, and billing processes. A State of Minnesota Collection License and prior healthcare customer service experience are preferred.

Key skills: Outbound Calling, Inbound Call Handling, Payment Plan Establishment, Medical Billing, Patient Communication, Financial Assistance Coordination, Account Review, Customer Service, Conflict Resolution, Analytical Thinking, Database Software, Written Communication, Oral Communication, Problem Solving, Time Management, Attention to Detail

Keywords: Medical Billing, Patient Accounts, Healthcare Customer Service, Telework, Collection License, Insurance, Payment Plans, Medical Terms, Database Software, Patient Billing, Account Reconciliation, Minnesota Collection License, Non-exempt, MARS Early Out