Patient Support Specialist (9:30am -6pm PST)

Responsibilities: The Patient Support Specialist handles inbound and outbound calls to conduct patient intakes, educate potential members on services, and schedule appointments. They are responsible for documenting all interactions in the EHR system while meeting performance goals.

Requirements: Candidates must be fully bilingual in English and Spanish with 1-2 years of experience in a contact center or patient access role. Proficiency with basic computer applications and the ability to handle high call volumes with empathy are required.

Key skills: Patient Intake, Appointment Scheduling, Bilingual English-Spanish, Customer Service, HIPAA Compliance, CRM Proficiency, Electronic Health Records, Outbound Calling, Inbound Calling, Patient Education

Keywords: Healthcare, Value-Based Care, EHR, CRM, Patient Access, HIPAA, Culturally Competent Care, Contact Center, Patient Enrollment, Primary Care