PEC OPH/Patient Engagement Center Advocate

Responsibilities: Handle inbound and outbound calls to schedule patient appointments and capture messages for clinic staff. Ensure KPI goals are met while providing exceptional service and documenting patient requests in the EMR system.

Requirements: Requires a High School diploma or GED and at least one year of experience in a call center, customer service, or medical office. Proficiency in Microsoft Office and familiarity with EMR systems like NextGen are preferred.

Key skills: Call Center Operations, Patient Scheduling, Customer Service, EMR Documentation, Multi-tasking, Critical Thinking, Verbal Communication, Written Communication, Microsoft Excel, Microsoft Word, Microsoft Outlook, HIPAA Compliance, Problem Solving, Interpersonal Skills, Call Control, Medical Office Administration

Keywords: Ophthalmology, Optometry, EMR, NextGen, E360, HIPAA, Patient Engagement, Call Center, Healthcare Administration, Medical Scheduling, Customer Experience, Remote Work