Pharmacy Customer Service Representative- FULLY REMOTE

Responsibilities: Respond to inbound inquiries regarding Medicare pharmacy benefits, prescription coverage, and claims for members and providers. Research and resolve medication access barriers while documenting all interactions according to compliance standards.

Requirements: Requires a High School Diploma or GED and 1-3 years of experience in healthcare enrollment, pharmacy tech, or healthcare call centers. Candidates must reside in one of the specified US states and possess strong communication skills.

Key skills: Customer Service, Pharmacy Benefit Management, Medicare Knowledge, HIPAA Compliance, Call Center Operations, Issue Resolution, Written Communication, Verbal Communication, Data Documentation, Multi-system Navigation, Healthcare Enrollment, Claims Processing

Keywords: Medicare, Medicare Part D, Pharmacy Technician, PBM, Prior Authorization, HIPAA, Healthcare Insurance, Prescription Drug Coverage, Pharmacy Claims, Member Services, Call Center, Healthcare Enrollment