Pharmacy Customer Service Representative

Responsibilities: Respond to inbound calls to assist Medicare members, providers, and pharmacies with prescription drug coverage and benefit inquiries. Research and resolve pharmacy-related issues using internal systems while maintaining strict HIPAA compliance.

Requirements: Requires a High School Diploma or GED and previous experience in a customer service or call center environment. Preferred candidates have experience as a Pharmacy Technician or knowledge of Medicare Part D and PBM operations.

Key skills: Pharmacy Knowledge, Prescription Benefits, Medicare Knowledge, Customer Service, Call Center Experience, Active Listening, Empathy, De-escalation, Problem-solving, Multitasking, HIPAA Compliance, Verbal Communication, Written Communication, Attention To Detail, System Navigation

Keywords: Medicare, Medicare Part D, Pharmacy Benefit Management, PBM, HIPAA, Prescription Coverage, Pharmacy Claims, Prior Authorization, Healthcare Operations, Member Services, Call Center, Remote Work, Customer Satisfaction, Pharmacy Technician