Pharmacy Technician, Care Team

Responsibilities: Provide accurate and empathetic support to members, providers, and pharmacies regarding pharmacy benefits and medication access. Coordinate with clinical teams to support patient outreach, medication adherence, and claims resolution.

Requirements: Requires an active PTCB or NHA certification and 1-3 years of pharmacy technician experience in a health plan or PBM environment. Candidates should possess strong knowledge of pharmacy claims adjudication and excellent communication skills.

Key skills: Pharmacy Benefit Management, Claims Adjudication, Customer Service, Problem Solving, Patient Outreach, Formulary Coverage, Prior Authorizations, Prescription Processing, Analytical Skills, Interpersonal Communication, Multi-channel Support, Detail Oriented

Keywords: PTCB, NHA, Pharmacy Technician, PBM, Claims Adjudication, Formulary, Prior Authorization, Healthcare, Pharmacy Benefits, AI-enabled Tools, Patient Outreach, Medication Adherence, TPA, Specialty Pharmacy, Retail Pharmacy