Policyholder Services Representative I (Remote)

Responsibilities: Respond to inbound customer service inquiries, complaints, and service requests from policyholders via telephone and written communication. Maintain accurate policy information and ensure all confidential data is handled according to HIPAA privacy laws.

Requirements: Requires a high school diploma or GED and at least one year of customer service experience. Proficiency in Microsoft Office is required, while a background in insurance or medical terminology is preferred.

Key skills: Customer Service, Verbal Communication, Written Communication, Active Listening, Empathy, Microsoft Office, HIPAA Compliance, Document Processing, Interpersonal Skills, Organizational Skills, Attention To Detail, Time Management

Keywords: Insurance, Medical Terminology, Health Insurance, LTC, HIPAA, Customer Support, Policyholder Services, Microsoft Office, Claims, Remote Work, Call Center, Client Sensitivity