Principal Customer Advocate Manager

Responsibilities: Establish and nurture strong relationships with customer stakeholders to drive platform adoption, retention, and expansion. Act as the internal voice of the customer to influence product improvements and collaborate with GTM, Product, and Marketing teams.

Requirements: Requires 5+ years of experience in customer-facing SaaS roles with proven expertise in client relationship management and technical delivery. Candidates should possess a strategic mindset, technical aptitude for LCNC platforms, and a track record of building C-level relationships.

Key skills: Client Relationship Management, Technical Delivery, Product Management, Strategic Planning, Cross-functional Collaboration, Customer Success Strategy, C-level Relationship Building, LCNC Platforms, Communication Skills, Organizational Skills, Presentation Skills, AI Tool Proficiency

Keywords: SaaS, LCNC, Low-Code No-Code, Customer Success, Customer Advocacy, AI-powered Applications, Quarterly Business Reviews, Customer Success Plans, Retention, Expansion, Technical Debt, GTM, Product Management, Case Studies, Metrics Driven Decisions