Product Support Agent

Responsibilities: Act as the first point of contact for users to provide precise resolutions for the Laravel ecosystem and manage tickets via the Plain tool. Responsibilities include triaging issues, documenting bugs, and collaborating with engineering teams to ensure high customer satisfaction.

Requirements: Requires at least 2 years of technical customer support experience and proficiency in PHP, Laravel, and web infrastructure technologies. Candidates must have exceptional communication skills and be available to work Pacific Time hours.

Key skills: PHP, Laravel Framework, Nginx, DNS, SSL, MySQL, Redis, Ubuntu Server Management, AWS, Cloud Computing, Technical Support, Ticket Management, Customer Empathy, English Fluency, Bug Reporting, Triage

Keywords: PHP, Laravel, Forge, Vapor, Spark, Envoyer, Nova, Laravel Cloud, Nightwatch, Nginx, DNS, SSL, MySQL, Redis, Ubuntu, AWS, Cloud Computing, Plain, SLA, Customer Success, Technical Support, Developer Relations, Web Application Hosting, Infrastructure, Debugging, Triage, Remote Work, Pacific Time