Product Support Specialist I

Responsibilities: Handle customer inquiries via chat, phone, and email to troubleshoot software issues and provide guidance on product usage. Collaborate with the Product team to improve software and contribute to technical documentation and self-service resources.

Requirements: Requires a minimum of 2 years of technical and customer support experience, preferably within the SaaS industry. Candidates must be proficient in Microsoft Office and possess strong analytical skills and professional etiquette.

Key skills: Technical Support, Customer Support, Omni-channel Communication, Microsoft Office, QuickBooks, Salesforce, Analytical Problem Solving, Time Management, Written Communication, Verbal Communication, Troubleshooting, Data Analysis

Keywords: SaaS, Product Support, Field Services, Omni-channel, QuickBooks, Salesforce, Technical Documentation, Customer Experience, Troubleshooting, Cloud-based Technology, CRM, Software Support