Production Operations Lead

Responsibilities: Lead operational support for production API gateway environments, focusing on incident response, triage, and service continuity. Coordinate with cross-functional technical teams to manage patching, vulnerability remediation, and operational reporting.

Requirements: Requires over 7 years of IT operations experience and 4+ years supporting production systems with formal ITSM processes. Candidates should have experience with 24x7 mission-critical environments and familiarity with API gateways or middleware platforms.

Key skills: Production Operations, Incident Response, ServiceNow, API Gateway, Root Cause Analysis, SRE, Middleware Operations, ITSM, Vulnerability Remediation, Disaster Recovery, Operational Reporting, SLA Management, Monitoring, Patch Management, Runbook Maintenance, Technical Coordination

Keywords: IBM webMethods, Kong, Apigee, MuleSoft, Azure API Management, AWS API Gateway, IBM API Connect, WSO2, AppDynamics, ELK, Splunk, OpenTelemetry, Grafana, Prometheus, OpenShift, Kubernetes, FedRAMP, FISMA, NIST SP 800-53, ITIL Foundation, ServiceNow, API Gateway, Middleware, SRE, Root Cause Analysis, Disaster Recovery, IRS MBI, ITSM, CI/CD, Hybrid Cloud