Production Support Analyst II

Responsibilities: The analyst is responsible for ensuring the stability and availability of production applications by resolving incidents and performing root cause analysis. They serve as the primary point of contact for production issues and collaborate with cross-functional teams to minimize business disruption.

Requirements: Requires a Bachelor's degree in a technical field or equivalent experience, along with 3+ years of experience in application or production support. Proficiency with LEAP/SAM and experience with ticketing tools and system integrations are essential.

Key skills: Application Support, Production Support, Root Cause Analysis, Incident Management, API Troubleshooting, Batch Processing, Functional Testing, LEAP/SAM, Jira, Confluence, Visual Studio Online, Microsoft Teams, Excel, Problem Resolution, Process Improvement, Web-based Software Development

Keywords: Production Support, Application Support, IT Operations, Root Cause Analysis, Incident Management, APIs, Batch Processing, LEAP/SAM, Visual Studio Online, Jira, Confluence, Microsoft Teams, Excel, OneDrive, SharePoint, Functional Testing, Internet Technologies, Web-based Software, GovDeals, AllSurplus