Pt Acct Call Center Rep

Responsibilities: The representative handles inbound and outbound calls to advise patients of account balances and negotiate payment arrangements. They are responsible for documenting accounts, updating demographic data, and screening for financial aid opportunities.

Requirements: Candidates must have a High School diploma or GED and at least two years of customer service or collections experience. Six months of experience in a call center environment and familiarity with Fair Debt Collection Practices are required.

Key skills: Customer Service, Collections, Negotiation, Data Entry, Interpersonal Communication, Rapport Building, Organizational Skills, Fair Debt Collections Practices, Call Center Operations, Patient Account Management

Keywords: Patient Contact Center, Healthcare, Collections, Fair Debt Collections Practices, Predictive Dialer, ACD, Patient Accounts, Medical Billing, Financial Aid, HRO, Data Entry, Customer Service