Quality of Service (QoS) Specialist

Responsibilities: The specialist will supervise site stability and performance to ensure consistent service quality and high customer satisfaction. They will act as a liaison between internal teams and external partners while driving continuous improvement through root cause analysis.

Requirements: Candidates must have a bachelor's degree in a technical field and over 4 years of experience in QoS, network supervision, or operations. Proficiency in English and a proven track record in technical customer-facing roles are required.

Key skills: Site Performance Monitoring, Incident Management, Stakeholder Coordination, KPI Reporting, Root Cause Analysis, Customer Support, Analytical Thinking, Proactive Problem Solving, Technical Documentation, Service Delivery

Keywords: Quality of Service, QoS, Telecommunications, IT Infrastructure, Network Supervision, KPIs, Incident Management, Service Lifecycle, Root Cause Analysis, Preventive Action Plans, Operations, Performance Monitoring Tools